Refund policy

Most of what Fry Design Co sells is digital: stock house plans and blueprint packages emailed to you as soon as your purchase is complete. Because a plan file cannot be "returned" the way a physical product can, all stock plan and blueprint package sales are final. This policy explains when an exchange is available and how we make it right if something goes wrong with your order. 

Custom home design and plan modification work is covered by the design agreement you sign with us, not by this policy. 

Stock Plans and Blueprint Packages 

All stock plan sales are final 

Your plan files are emailed to you immediately after purchase, so there are no refunds on stock plans or blueprint packages once your order is placed. Once the files are sent, they can be copied and used, and we have no way to take them back. Please review the floor plan, dimensions, square footage, and renderings on the product page before you buy, and contact us with any questions first. We are happy to walk you through a plan before you purchase it. 

Exchanges 

If you decide another Fry plan is a better fit, you can exchange your plan within [30] days of purchase, as long as the plans have not been printed, submitted for a permit, or used to build. We will apply what you paid as a credit toward the new plan. If the new plan costs more, you pay the difference. If it costs less, the difference is not refunded. 

Wrong, damaged, or incomplete files 

If a file will not open, is missing pages, or is not the plan you ordered, contact us right away. We will send the correct or complete files at no charge. If we cannot fix the problem, we will refund your purchase. 

Duplicate orders 

If you accidentally buy the same plan twice, contact us within [30] days and we will refund the duplicate order. 

Not eligible for a refund 

Printed Plan Sets